Customer Subscription Agreement
Last updated: July 27, 2026
1. Agreement and Parties
This Customer Subscription Agreement (Agreement) is between the organisation identified as the customer on an order, checkout, invoice, or account (Customer) and ROVYN (ABN 85 581 687 451) (ROVYN, we, us). It governs the Customer's subscription to the TaskForceOne workforce-management service supplied by ROVYN.
A person accepting this Agreement for a Customer represents that they have authority to bind it. An employee or other invited user does not become responsible for the Customer's subscription merely by using the service; their use is governed by the User Terms.
2. Contract Documents and Priority
This Agreement includes an applicable order or checkout confirmation, the Product-Specific Terms, Data Processing Addendum, and Acceptable Use Policy. If documents directly conflict, priority is: an agreed Order Form; the DPA for personal-information processing; Product-Specific Terms for the relevant feature; this Agreement; the AUP; and User Terms. Mandatory law prevails over every document.
3. The Service
ROVYN provides the TaskForceOne hosted tools for rostering, time and attendance, leave, messaging, workforce documents, award and cost workflows, and payroll exports. The subscribed plan, included usage, billing cycle, and any special commitments are shown at checkout, in the service, or in an order.
We may improve, replace, or discontinue features. We will give reasonable advance notice where a change materially reduces core paid functionality, unless an urgent legal, security, or provider issue makes advance notice impracticable. If a notified change materially removes core functionality the Customer reasonably relied on, the Customer may cancel the affected subscription before the change takes effect.
4. Customer Administrators and Users
The Customer appoints account owners and administrators and is responsible for their actions, invitations, permissions, settings, and instructions. Each authorised user must have their own account unless ROVYN expressly provides a shared-device or kiosk workflow. The Customer must promptly remove access that is no longer authorised.
The Customer must ensure authorised users receive the User Terms, Privacy Policy, AUP, and the Customer's own workplace notices. Use of labels such as employee, contractor, manager, or owner within the software does not determine a person's legal classification or authority.
5. Customer Responsibilities
The Customer is responsible for:
- the legality, accuracy, quality, and necessity of Customer Data;
- employment, payroll, tax, award, workplace-surveillance, privacy, consultation, and record-keeping compliance;
- selecting and verifying awards, classifications, rates, settings, time records, payroll mappings, and exports;
- giving notices and obtaining authority or consent for employee profiles, documents, signatures, messages, monitoring, and precise clock-in location;
- maintaining appropriate devices, connectivity, backup procedures, and independent copies of records it is required to keep; and
- investigating and deciding employment matters rather than treating software outputs as determinative.
ROVYN does not provide legal, tax, payroll, accounting, safety, human-resources, or industrial-relations advice.
6. Customer Data
The Customer and its users retain their rights in data submitted to the service (Customer Data). The Customer grants ROVYN and its subprocessors a non-exclusive licence to host, copy, transmit, transform, display, and otherwise process Customer Data only as needed to provide, secure, support, and maintain the service; operate Customer-selected integrations; comply with law; and follow documented Customer instructions.
The Customer warrants that it has the rights and authority needed for those activities. ROVYN will handle personal information under the DPA and Privacy Policy. We do not sell Customer Data or use it to train unrelated third-party machine-learning models.
7. Security and Confidentiality
Each party will use reasonable safeguards for confidential information it controls. ROVYN will maintain safeguards described in the DPA and Security page. The Customer must secure administrator accounts, devices, credentials, integrations, exports, and downloaded data and promptly notify us of suspected compromise.
8. Subscriptions, Fees, and Taxes
Paid subscriptions renew for the billing period selected at checkout unless cancelled before renewal. Fees are charged in advance in Australian dollars at the rate shown at checkout or in an agreed order. The Customer authorises ROVYN and its payment provider to charge confirmed subscription fees, usage charges, GST, and other applicable taxes.
For per-active-team-member pricing, an Active Team Member is any owner, administrator, manager, employee, contractor, or other invited person with an active, unarchived account, workforce profile, or pending invitation. An invitation counts before it is accepted.
If an Active Team Member is added or invited during a monthly or annual billing period, we charge a prorated amount for the remainder of that period. Archiving takes effect for billing at the next monthly or annual renewal; it does not recalculate the current period or create a prorated refund or credit.
Except where law or an agreed order requires otherwise, fees already paid for a commenced billing period are not refundable. Nothing in this clause limits rights that cannot lawfully be excluded.
We may change recurring pricing by giving at least 30 days' notice, with the change applying no earlier than the next renewal after that notice. The Customer may cancel before the changed price takes effect.
9. Failed Payment
If payment fails, we may retry it and ask the Customer to update billing information. We may restrict paid functionality after reasonable notice if fees remain overdue. Before suspending ordinary access for non-payment, we will give the Customer a reasonable opportunity to remedy the failure, unless repeated abuse or fraud requires faster action.
10. Trials, Previews, and Promotions
Trials do not convert to a paid subscription unless the Customer affirmatively purchases a plan. Preview, beta, promotional, and early-access features may be changed or withdrawn and must not be relied on for critical payroll, legal, or safety workflows unless agreed in writing.
11. Third-Party Services
A Customer may choose to connect payment, payroll, mapping, authentication, notification, or other third-party services. The third party's terms and privacy practices apply to its service. ROVYN is not responsible for a third party's independent acts, availability, or changes, but this does not exclude responsibility for ROVYN's own conduct.
The Customer must review exported data and integration results. Enabling an integration authorises ROVYN to exchange the information reasonably required for that integration.
12. Intellectual Property
ROVYN and its licensors own the TaskForceOne service, software, documentation, designs, and branding. Subject to this Agreement, ROVYN grants the Customer a limited, non-exclusive, non-transferable right for authorised users to access the service during the subscription for the Customer's internal business operations.
We may use feedback without restriction, but will not identify the Customer publicly without permission. Feedback does not transfer ownership of Customer Data.
13. Availability and Support
We aim to make the service available reliably but do not promise uninterrupted or error-free operation unless a separate service-level agreement says otherwise. We may perform maintenance or restrict an affected component to respond to an incident. Support scope and response times depend on the subscribed plan and severity.
14. Suspension
ROVYN may restrict an affected user, feature, integration, or organisation where reasonably necessary for a material breach, overdue payment, credible security threat, unlawful activity, or risk of harm to people, data, or service availability. Where practical, we will give notice, reasons, and an opportunity to remedy. We will use a proportionate restriction and restore access when the reason is resolved.
15. Cancellation and Termination
The Customer may cancel through available billing settings or support. Unless otherwise shown at cancellation, access continues until the end of the paid billing period. Either party may terminate for a material breach not remedied within a reasonable period after notice, or immediately if the breach cannot be remedied or continued performance would be unlawful.
16. Export and Data After Termination
The Customer must export records it needs before the subscription ends using available product exports or by arranging reasonable assistance. After termination, organisation access may be disabled and the account archived. Data is then retained, de-identified, or deleted according to the DPA, Privacy Policy, documented operational processes, Customer instructions, backup cycles, and legal or dispute-preservation requirements.
ROVYN does not assume the Customer's obligation to retain Fair Work, payroll, tax, or employment records and does not guarantee that Customer Data will remain accessible after termination unless agreed in writing.
17. Australian Consumer Law
Nothing in this Agreement excludes, restricts, or modifies a guarantee, right, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where the law permits a remedy for services to be limited, ROVYN may limit it to supplying the services again or paying the reasonable cost of having them supplied again.
18. Liability
To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the Agreement was made. Each party must take reasonable steps to mitigate loss.
Subject to non-excludable law, ROVYN's aggregate liability arising from the service in a 12-month period is limited to fees paid or payable for the affected service in that period. This cap does not apply to fraud, wilful misconduct, or liability that cannot legally be limited. Nothing makes the Customer liable for loss caused by ROVYN's breach or negligence.
19. Changes to This Agreement
We may update this Agreement for legal, security, service, or operational changes. We will give at least 14 days' notice of a material adverse change unless urgent law or security needs require a shorter period. If a material change substantially disadvantages the Customer, it may cancel before the change takes effect. We may request renewed acceptance where appropriate.
20. General
Neither party is responsible for delay caused by an event beyond its reasonable control, but payment obligations already incurred are not excused. The Customer may not assign this Agreement without reasonable consent. ROVYN may assign it as part of a genuine restructure, merger, financing, or sale if the assignee assumes our obligations. If part of the Agreement is unenforceable, the rest continues. A failure to enforce a right is not a waiver.
21. Governing Law and Disputes
This Agreement is governed by New South Wales law. Before commencing proceedings, each party will try in good faith to resolve a dispute through representatives authorised to settle it. The parties submit to courts with jurisdiction in New South Wales, subject to any mandatory right to bring a claim elsewhere.
22. Contact and Notices
Operational and legal enquiries may be sent to [email protected]. Notices to the Customer may be sent to an account owner or billing contact by email or in-app notification. The Customer must keep those contact details current.