Terms of Service

Acceptance of Terms

By creating a TaskForceOne account or using our services, you agree to these Terms of Service ("Terms") and to our Privacy Policy. If you accept on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. In these Terms, "TaskForceOne", "we", "us", and "our" refer to the operator of the TaskForceOne platform; "you" and "your" refer to the customer organisation and the individuals using the service.

The Service

TaskForceOne is a workforce management platform for rostering, time tracking, leave management, team messaging, and payroll exports. We may add, modify, or remove features over time. Where a change materially reduces the functionality you rely on, we will give reasonable notice.

TaskForceOne is currently offered to Australian businesses only. The service is not marketed or made available to customers outside Australia at this time.

Your Account

You are responsible for keeping your login credentials secure, configuring access levels appropriately, and ensuring information entered into TaskForceOne is accurate. You must promptly tell us if you believe your credentials have been compromised. Each account is for a single organisation; you may not share access with unrelated third parties.

Acceptable Use

You agree not to:

• Use TaskForceOne to break any law or infringe anyone else's rights
• Upload content that is illegal, harassing, defamatory, or infringes intellectual property
• Send unsolicited commercial messages through the messenger
• Attempt to reverse engineer, decompile, or derive source code from the service
• Probe, scan, or test the vulnerability of any TaskForceOne system without prior written permission
• Interfere with or disrupt the service or other customers' use of it
• Resell, sublicence, or rent the service to anyone else

We may suspend or terminate access if you breach this section.

Your Data, Your Ownership

You retain all rights, title, and interest in the data your organisation uploads or creates in TaskForceOne ("Customer Data"). You grant TaskForceOne a worldwide, non-exclusive licence to host, copy, transmit, and display Customer Data solely as necessary to provide the service to you and to perform our obligations under these Terms. We will only access Customer Data to deliver the service, troubleshoot issues, comply with law, or with your permission.

Our Intellectual Property

TaskForceOne and its underlying software, designs, and trademarks remain the exclusive property of TaskForceOne and its licensors. These Terms do not grant you any rights to our trademarks or branding except as required to use the service. All feedback you provide may be used by us without restriction.

Subscriptions, Payments, and Pricing

Paid plans renew automatically at the end of each billing period unless cancelled. Fees are billed in advance, in Australian dollars, and are non-refundable except where required by law. Upgrades take effect immediately and may result in a prorated charge on your next invoice. Downgrades take effect at the start of the next billing period.

We may change pricing for paid plans by giving at least 30 days' notice by email or in-app message. Price changes apply from the start of your next billing period after notice. If you do not agree, you may cancel before the change takes effect.

Free Plan and Trial

The free plan is available subject to the limits described on our Pricing page. We may modify free-plan limits with reasonable notice. Trials of paid features are offered at our discretion and convert to a paid subscription only if you choose to purchase.

Third-Party Services

TaskForceOne integrates with third-party services such as Xero. Your use of those services is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or behaviour of third-party services, and we may discontinue an integration if a provider changes its terms or APIs.

Service Availability

We aim to keep TaskForceOne available around the clock, but we do not guarantee uninterrupted operation. We may schedule maintenance, deploy fixes, or limit access in response to incidents. The service is provided "as is" and "as available" without warranties beyond those that cannot be excluded by law.

Australian Consumer Law

Where the Australian Consumer Law (ACL) applies and confers consumer guarantees that cannot be excluded, nothing in these Terms restricts those guarantees. To the maximum extent permitted by law, our liability for breach of a non-excludable consumer guarantee is limited to re-supplying the service or refunding fees paid for the service in the relevant period.

Limitation of Liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, consequential, incidental, special, or punitive damages, or for lost profits, lost revenue, or lost data, arising from these Terms or your use of the service.
• Our total aggregate liability to you in any 12-month period is limited to the fees paid by you to TaskForceOne in that period.

These limits do not apply to liability that cannot be limited by law, including under the Australian Consumer Law.

Indemnity

You agree to indemnify and defend TaskForceOne against claims arising from Customer Data you upload, your breach of these Terms, or your unlawful use of the service.

Suspension and Termination

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period; you keep access until then.

We may suspend or terminate access if you materially breach these Terms, fail to pay fees when due, or if continued use poses a security, legal, or reputational risk to us or other customers. Where reasonable, we will give notice and an opportunity to remedy the issue first.

What Happens to Your Data on Termination

You can export your data at any time before termination. After termination, we delete or anonymise data in accordance with the retention schedule in our Privacy Policy. Some records — including timekeeping and roster history — are retained in anonymised form for the period required by Fair Work and tax laws. See our Account Deletion page for details.

Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond their reasonable control, including natural disasters, war, pandemic, infrastructure outages, or acts of governments or upstream providers.

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the effective date above and notify you by email or in-app message at least 14 days before they take effect. Continued use after that date constitutes acceptance of the updated Terms.

Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets, subject to the assignee agreeing to honour these Terms.

Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales for any dispute, except where law gives you the right to bring proceedings in another jurisdiction.

Survival

The clauses titled Your Data, Your Ownership, Our Intellectual Property, Limitation of Liability, Indemnity, What Happens to Your Data on Termination, Governing Law and Disputes, and this Survival clause continue to apply after termination.

Contact

Questions about these Terms? Email us at [email protected].