Account Deletion

Individual Accounts and Organisation Records Are Different

An individual user account provides access to one or more Customer organisations. Rosters, timesheets, clock events, leave, messages, requirements, payroll audit records, and related history belong to the relevant organisation record. Deleting an individual's login does not automatically delete the Customer's workforce records or the records of other users.

ROVYN removes or replaces direct app-account identifiers and revokes access when an account is deleted. Where a workplace record needs to remain connected to an organisation's operational, audit, legal, security, or dispute history, limited membership identity such as a name and internal staff identifier may remain. This page describes current product behavior and should be read with our Privacy Policy.

Delete from the App

1. Sign in at app.taskforceone.com.au or open the mobile app.
2. Open Account Settings and the Danger Zone.
3. Select Delete Account, read the effect shown in the product, and complete the confirmation.

If you cannot sign in, email [email protected] from the account email where possible. We may ask for information needed to verify identity, organisation membership, and authority.

Before deletion can finish, you must clock out of any shift that is still recording time. Future shifts and ordinary pending timesheets do not block deletion.

What Happens to the Individual Login

When deletion is processed, ROVYN revokes TaskForceOne access and authentication tokens and removes or replaces the login email, username, phone number, profile images, presence information, notification settings, and device tokens. For an accepted organisation membership, the person's name and internal staff identifier may remain on restricted Customer-controlled workplace records. The membership is shown as Account closed. The closed account cannot sign in, use messaging, be selected for new shifts, or access the organisation.

Deletion is not an instantaneous erasure of every database row or backup. Limited security, consent, billing, abuse-prevention, and deletion-audit evidence may remain where reasonably needed or legally required.

Records That May Remain

• Rosters and time records: shifts, clock events, original and adjusted times, approvals, reasons, and audit history may remain in the Customer organisation.
• Messages: existing message content, attachments, reactions, and conversation history may remain as Customer-controlled organisation records. The closed app account cannot use messaging, but retained items may continue to show the person's organisation membership name.
• Requirements and signatures: documents, acknowledgements, review history, and expiry records may remain under Customer control with limited membership identity where needed to understand the record.
• Payroll and integration records: mappings, export requests, responses, status, and errors may remain for reconciliation, support, and audit purposes.
• Billing, consent, and security records: invoices, subscription events, accepted-document records, and security logs may remain for legal, tax, fraud, dispute, and security purposes.
• Backups: deleted or de-identified information may remain until the applicable backup cycle expires.

Requests About Customer-Controlled Records

An employee or contractor should ask the Customer organisation to correct or delete workforce records. The Customer may need to preserve accurate wage, time, safety, licensing, or employment records and can instruct ROVYN where deletion is lawful and supported. ROVYN will assist with a verified request where reasonably required.

Sole Organisation Owners

Deleting an app account does not automatically cancel a subscription or close or archive an organisation. A primary or last organisation owner must transfer ownership to another authorised person or explicitly close the organisation before account deletion can finish.

Exports Before Deletion

Use available roster, timesheet, payroll, and other product exports before deleting access. Organisation administrators should export required business records or contact support before cancellation.

Further Deletion Requests

After an account is closed, a person or Customer may request review of remaining personal information. We will consider Customer instructions, the person's rights, other people's privacy, technical feasibility, backups, legal retention, security, and dispute needs. Where we cannot delete a record, we may restrict access or further de-identify it where appropriate.

Contact

Email [email protected] with questions. Do not send identity documents unless we ask for them through an appropriate channel.